TotalGardens.co.uk was formed to help you - the avid gardener - create your very own great garden. We sell all kinds of useful equipment for all budgets enabling you to look like a professional in no time!

About US

Totalgardens.co.uk is committed to bringing you quality branded garden equipment at the lowest possible price. By buying direct you can save up to 50% compared to high street prices and have goods delivered direct to your door anywhere in the UK. Our constant monitoring of competitor prices ensures that our prices always stay low.

Our Mission

To help us establish Totalgardens.co.uk as the UK's fastest growing online garden retailer by
* Keeping our prices low through constant monitoring of competitor pricing and promotions.
* Setting the highest standards in customer service and responding to enquiries in an efficient manner.
* Maintaining a continual growth of branded goods and ultimately offering the widest range online.
* To Provide a wealth of information on the web site to enable you to make informed purchasing decisions.
* To run our business in a socially and environmentally responsible way, including reducing our carbon footprint and aiming for a negative carbon footprint.

Why Buy Online

It has often been the case in the past that to get product information a consumer would go to a local store to learn about a product before purchasing online in order to save money and get the convenience of home delivery. However as the internet changes so does the way we shop.

Nowadays there is often more information on the internet about a product than on the products own packaging. It is also becoming more usual in larger retail outlets or chains that the shop assistants have little or no product knowledge and may even be part time or weekend staff. Now on Totalgardens.co.uk you can read in depth information about products.

You can also be assured that any product sold on Totalgardens.co.uk has an extremely low fault rate. If a product did show a high fault rate then it would become costly for us to retrieve these items from our customers and send out replacements. It sounds fairly obvious but this isn't the case in a store where it is your responsibility to take the product back to the store and collect the replacement. This is why we only stock high quality branded products and you won't find the lower quality imported versions.

Delivery Charges

Our delivery prices are clearly visble on each product and do not even cover the cost of the delivery! We want to save the customer as much money as possible in order to remain competitive. Fuel prices may be rising but our delivery charges are not.

Special delivery and Weekend delivery can sometimes be organised but these do usually incur additional charge.

Delivery prices quoted are for UK mainland delivery only, we can ship products outside of the UK by prior arrangement.

Please be aware that we cannot arrange an absolute guarantee delivery date for an order as the delivery itself is performed by a third party courier and, although it is very rare, failures do sometime occur due to mis-routing of a parcel.

 

Written Confirmations

After your order has been placed an email will be sent containing your invoice and order confirmation.

Cancelling Orders

Orders can be cancelled by emailing sales@totalgardens.co.uk stating the order reference. Credit / Debit cards will be refunded within 5 working days. If an order has been dispatched and the cancellation is due to the item no longer being required then it will be your responsibility to return the item or to cover the cost of the courier returning the item to us.

In the instance of a faulty product we will arrange to exchange the item for a replacement of the same model. We may however need to determine the cause of the fault and the exchange would depend on the nature of the item / fault and the conditions of the manufacturers warranty.

Privacy Policy

Any information that we will collect about you, will be used only in normal order completion and account processing activities and will be used only in accordance with the Data Protection Act 1998. We will never pass your details on to another party without your permission.

Contact Us

Tel No: 01745 825150 (8.30- 5:00 weekdays)

email: sales@totalgardens.co.uk

Totalgardens.co.uk
Unit 1
Ty Mawr
Water Street
Abergele
LL22 7SW

Main Characteristics of Goods

Every item on Totalgardens.co.uk, will be accompanied with an appropriate description and by a representative image.

In some cases the product may vary from the image displayed where the manufacturer has updated the packaging or improved the look of the product without informing us. Also note that colours can vary due to conditions at the time photography, possible natural variations in colour and also the setup and model of your computer monitor.

Returns Policy

If you are not satisfied with any purchase from Totalgardens.co.uk, you may return any products back to us within 7 working days of receipt providing that the product is in a resellable condition, this means that the product is not damaged, has not been used in any way and that the product is complete with the original pristine condition packing. These Terms and Conditions do not affect your statutory rights as a customer.

With regards to faulty products we will adhere to the warranty provided by the manufacturer and work within their process to fix or exchange the products under their warranty terms and conditions. The total liability of the sale of contract is limited to the monies paid by the buyer and we cannot be held liable for indirect, consequential or special loss.